Davor Radivojević1, Jefto Džino2, Mladen Radivojević3, Stefan Džino4
1,3International University Travnik, Aleja Konzula – Meljanca bb, 72 270 Travnik, Bosnia and Herzegovina, davorradivojevic@gmail.com, radivojevicmladen60@gmail.com
2Council of Ministers of Bosnia and Herzegovina, Ministry for Human Rights and Refugees, Trg BiH 3, 71 000 Sarajevo, Bosnia and Herzegovina, jefto.dzino@mhrr.gov.ba
4PR SYSTEMFINITY, 11 000 Belgrade, Republic of Serbia, dzino.stefan93@gmail.com
ORIGINAL SCIENTIFIC PAPER
ISSN 2637-2150
e-ISSN 2637-2614
UDC 004.8.021:004.9
DOI 10.7251/STED2202021R
COBISS.RS-ID 137269249
Paper Submitted: 04.10.2022.
Paper Accepted: 02.11.2022.
Paper Published: 30.11.2022.
http://stedj-univerzitetpim.com
Corresponding Author:
Jefto Džino, Council of Ministers of Bosnia and Herzegovina, Ministry for Human Rights and Refugees, Trg BiH 3, 71 000 Sarajevo, Bosnia and Herzegovina, jefto.dzino@mhrr.gov.ba
Copyright © 2022 Davor Radivojević et al.; published by UNIVERSITY PIM. This work licensed under the Creative Commons Attribution-NonCommercial-NoDerivs 4.
ABSTRACT
The subject of the research is the analysis of services that should be offered by public administration toward legal entities and natural persons. We will suggest that it uses real-time intelligent IT systems based on data storage based on the data warehouse. Our opinion is that such systems implemented in the public administration of Bosnia and Herzegovina could offer an appropriate service to each user at a time when they need the service in a form that suits them, on the spot where he is in the moment of delivery and in the quantity that he needs. In order for a public administration to be able to offer an appropriate service, it must know its users much better and know which service they need at what time. In this paper, we analyze self-service as well as the necessary activities for all that. These are all activities that should be carried out in the future, and this work could contribute to the implementation of these processes.
Keywords: Public administration, data warehouses, self-service, service provision, digitalization
