Nikola Novaković, Davor Radivojević
Banja Luka College, Fakultet za informatiku, Miloša Obilića 30, 78 000 Banja Luka, Bosna i Hercegovina, nikola.novakovic@blc.edu.ba
SHORT SCIENTIFIC PAPER
ISSN 2637-2150
e-ISSN 2637-2614
UDK 35.077:004.738.5(497.6)
DOI 10.7251/STED2401046N
COBISS.RS-ID 140644609
Paper Submitted: 20.04.2024.
Paper Accepted: 20.05.2024.
Paper Published: 30.05.2024.
http://stedj-univerzitetpim.com
Corresponding Author:
Nikola Novaković, Banja Luka College, Miloša Obilića 30, 78 000 Banja Luka, Bosnia and Herzegovina, nikola.novakovic@blc.edu.ba
Copyright © 2024 Nikola Novaković & Davor Radivojević; published by UNIVERSITY PIM. This work licensed under the Creative Commons Attribution-NonCommercial-NoDerivs 4.
ABSTRACT
In this paper, we explore the potential of blockchain technology to enhance public administration efficiency in Bosnia and Herzegovina. Facing challenges in communication and service delivery between the government and its citizens, our research investigates how blockchain can provide solutions. We employed questionnaires to gather citizens’ opinions and conducted a comparative analysis of best practices from countries that have successfully implemented blockchain in public sectors. This approach allows us to identify specific areas where blockchain, particularly through smart contracts and hybrid networks, can improve efficiencies and outcomes.
Blockchain technology, known for its decentralization, transparency, and security features, shows promise in several sectors, including finance, cryptocurrency, business support, and law, offering substantial benefits. Our analysis suggests that by adopting similar strategies, Bosnia and Herzegovina can address many current issues undermining public administration effectiveness.
Our findings, based on citizens’ feedback and international case studies, indicate that the existing system falls short in efficiency, underscoring the need for innovative solutions like blockchain to enhance public service delivery. We acknowledge potential challenges in implementation, such as technological infrastructure, legal frameworks, and socio-economic considerations. Despite these hurdles, our research presents a compelling case for blockchain technology as a means to facilitate more effective communication and services between the government and its citizens.
We conclude with recommendations for adopting blockchain technology in Bosnia and Herzegovina’s public administration, supported by our comparative analysis and questionnaire insights. Additionally, we suggest areas for future research to continue exploring the transformative potential of blockchain in public services.
Keywords: bockchain, smart contracts, public administration, decentralization.
