Zdravko Todorović1*, Darko Tomaš1, Boris Todorović2
1 University of Banja Luka, Faculty of Economics, Majke Jugovića 4, 78 000 Banja Luka, Bosnia and Herzegovina, firstname.lastname@example.org
2 Axelyos – Solutions, Milana Karanovića 55b 78 000 Banja Luka, Bosnia and Herzegovina, email@example.com
3 Verano Motors d.o.o., Subotička bb, 78 000 Banja Luka, Bosnia and Herzegovina firstname.lastname@example.org
Paper received: 29.09.2020.
Paper accepted: 02.11.2020.
Zdravko Todorović, University of Banja Luka, Faculty of Economics, Majke Jugovića 4, 78 000 Banja Luka, Bosnia and Herzegovina email@example.com
Changed circumstances, new markets and strategies require constant improvement of enterprise performance measurement systems. Effective performance measurement is crucial for successful implementation of enterprise strategy, the development and survival in the modern economy. Today, the emphasis on the measurement of the scope of the enterprise, requiring a wide range in addition to financial and nonfinancial indicators also. Since a contemporary management of the organization involves management of its processes, the achievement of organization’s goals depends on the success of its processes. The success of the process is measured by using key performance indicators.
Keywords: Goals, Performance, Processes, Indicators, Stakeholders.