Zdravko Todorović¹*, Darko Tomaš¹, Boris Todorović²

1 University of Banja Luka, Faculty of Economics, Majke Jugovića 4, 78 000 Banja Luka, Bosnia and Herzegovina, zdravko.todorovic@ef.unibl.org
2 Axelyos – Solutions, Milana Karanovića 55b 78 000 Banja Luka, Bosnia and Herzegovina, boris.todorovic@gmail.com
3 Verano Motors d.o.o., Subotička bb, 78 000 Banja Luka, Bosnia and Herzegovina gale@verano-bih.com

PROFESIONAL PAPER

ISSN 2637-2150
e-ISSN 2637-2614
UDK 005.591:[005.21:339.137
DOI 10.7251/STED0220087T

Paper received: 29.09.2020.
Paper accepted: 02.11.2020.
Published: 30.11.2020.
http://stedj-univerzitetpim.com

Corresponding Author:
Zdravko Todorović, University of Banja Luka, Faculty of Economics, Majke Jugovića 4, 78 000 Banja Luka, Bosnia and Herzegovina zdravko.todorovic@ef.unibl.org

ABSTRACT 

Changed circumstances, new markets and strategies require constant improvement of enterprise performance measurement systems. Effective performance measurement is crucial for successful implementation of enterprise strategy, the development and survival in the modern economy. Today, the emphasis on the measurement of the scope of the enterprise, requiring a wide range in addition to financial and nonfinancial indicators also. Since a contemporary management of the organization involves management of its processes, the achievement of organization’s goals depends on the success of its processes. The success of the process is measured by using key performance indicators.

Keywords: Goals, Performance, Processes, Indicators, Stakeholders.